FAQ’s
- Shipping
- Cabinet Assembly & Installation
- Product
- Designs
- Returns
- Financing
Do You Ship To Canada Or Outside The Continental Us?
We do ship our products throughout North America.
Can I Pick Up My Order?
We are able to facilitate pick-up orders and we offer delivery to any home or business address within North America.
Can I Adjust/choose My Delivery Date?
You can adjust dates for later than what was originally scheduled, however all clients are very important to us, is dates changed you will have fall into a slot that is open for rescheduling.
Where Is Your Company/manufacturer Located?
Our office is located in Vaughan, Ontario, but our products ship out of various locations because our customers are nationwide.
How Long Does It Take From The Time I Order Cabinets Until They Are Delivered?
Delivery times depend on the products purchased, as well as the type of project. Please speak to one of our professional designers.
Do The Pure Kitchens Come With Assembly Hardware?
All structural hardware is included. In some case our outside architects and designers like to use their own door and drawer hardware and we place them as specified.
Do You Partner With Or Can You Suggest Any Installers?
We have in house professional installers scheduled for all projects. These individuals are highly qualified.
Do You Have A Showroom?
Yes we have a beautiful showroom at 115 Saramia Cres, Vaughn Ontario. For those of you that would like to see cabinet door styles, colors and hardware in person, please contact one of our in-house designers.
Can I Use The Cabinets Outdoors?
We do sell outdoor cabinets. Please contact one of our in-house designers for more information.
Do Any Of The Cabinets Come In Other Colors Or Finishes Besides Those Listed On The Site?
Yes, if it’s a custom kitchen we can match any colour in the Benjamin moore colour guide. We also love hearing your suggestions!
Do The Doors And Drawers Come With Soft Close?
All cabinet lines come standard with soft close doors and drawers.
Do You Sell Just Doors Or Drawer Fronts Or Just Cabinet Boxes Without Doors Or Drawers?
We only sell complete cabinets.
Do The Cabinets Come In Any Other Types Of Wood?
Our cabinets come in only the wood types listed on the website: Maple, Cherry, or Birch.
Can I Pay Extra To Have Glass Included With My Order?
Yes we offer many types of glass options.
Are Your Cabinets Covered By A Warranty?
Yes! Pure Kitchens Inc offers a limited warranty.
Do You Offer Unfinished Cabinets?
All cabinet doors, drawer fronts, and face frames come finished.
Are The Kitchen Cabinets All Wood Or Particleboard?
All our cabinets are made from maple, cherry, or birch wood and furniture grade plywood. Medium Density Fiberboard (MDF) is an engineered composite material that is more stable than wood with regards to expansion and contraction. This has now become an industry standard for painted components, minimizing imperfections in the painted finish. Each cabinet style we offer has a complete specifications guide that will explain the construction of the cabinet.
What Are The Differences In Construction/features Between The Cabinet Lines?
Framed Vs. Frameless Cabinets
When choosing cabinets for your space, you’ll find that there are two types of cabinetry frames – Framed vs Frameless. Both types have advantages and offer various styles and design opportunities. To help you decide which best suits you, here a few details to help you differentiate between framed and frameless cabinets:
To Frame Or Not To Frame
Frameless cabinets, or European style cabinets, have door hinges and drawer runners that attach directly to the inside walls of the cabinet box. Framed cabinets are traditional American-style cabinets with a frame along the face of the cabinet box. The door hinges and drawer runners attach to this frame.
Framed:
- This is a more traditional, American style cabinet.
- The addition of the face frame reinforces cabinet alignment.
- Framed cabinets are attached with longer screws to accommodate the face frame.
Frameless:
- This style offers a sleeker look that’s popular in Europe.
- Offers full access to the cabinet interior.
- Because frameless cabinets are attached directly through the side panels, they require shorter screws.
Construction
The key difference is the addition of a solid wood face frame between the door and cabinet box of the framed cabinet.
The face frame is constructed of horizontal members called rails, and vertical supports called stiles. The combination of wood grain directions in the face frame helps to reinforce the horizontal strength of the cabinet at the front opening.
As another perk, the addition of a face frame minimizes an alignment issue known as racking, where the cabinet box is easily tilted out-of-square. If a cabinet racks, the vertical and horizontal components will not be level, and the doors and drawers will not align properly.
Installation
We have in house professional installers scheduled for all projects. These individuals are highly qualified.
Because of the difference in construction, frameless and framed cabinets will require different installation hardware.
Framed cabinets are attached to each other through the width of the face frame. This allows the screws to anchor more deeply into the attachment points of the adjacent cabinet. Framed cabinets can accommodate a longer screw length (usually 2-½”) due to the width of the face frame and the solid wood material. (Pilot holes should be pre-drilled into the face frames to prevent the natural wood from splitting.)
Frameless cabinets attach to each other directly through the cabinet side panels; therefore, a shorter screw length is used (usually 1-¼” max).
This shallow anchoring into adjacent cabinetry may increase the number of screw locations required in order to attach the cabinets securely.
Overlays
In cabinetry, an overlay refers to the amount of cabinet face the doors and drawer fronts overlap. The amount of cabinet face frame or box visible when the doors and drawers are closed is called the reveal. Framed cabinets offer three types of overlays: inset, standard, and full.
Inset: The door and drawer faces are slightly smaller than the openings and recessed to align with the face frame. This offers the largest reveal with the most amount of face frame visible, but it is very difficult to keep the doors and drawers from binding and sticking when there are changes in humidity.
Standard: The door and drawer faces are slightly larger than the openings, and slightly overlap the face frame. Standard overlays offer less reveal on the face frame and are more forgiving with door and drawer alignments.
Full: The door and drawer faces are larger than the openings and overlap the face frame, leaving only a small visible reveal.
In frameless cabinet construction, the door and drawer faces are nearly the same size as the cabinet box, leaving only the smallest portion visible. These offer a streamlined appearance and must be very carefully installed to ensure the doors and drawer fronts do not bind into adjacent cabinetry or walls.
What Are The Delivery Timeframes For The Pk Cabinets?
PK cabinets deliver 6-8 weeks from when the order is placed and final drawings are signed off.
Do You Offer Kitchen Islands?
Our designers use base cabinets to construct kitchen islands.
How Long Does It Take To Get A Design Once I Submit My Design Request?
Our goal is 10 business days. Extended lead times may occur depending on the current workload.
Can Someone From Pure Kitchens Come To My Home To Take Measurements?
Absolutely, we have a design team that looks after all site measurements and design drawings, we also have a planning guide that will work as well.
What Kitchen Design Software Does Pure Kitchens Use?
We use the industry leading kitchen design software.
What Is Your Return Policy?
We accept returns on hardware, Rev-A-Shelf accessories, and sinks only. The customer is responsible to pay return shipping and will incur a 30% restocking fee. We do NOT accept returns on cabinets or cabinet parts.
What If I Dislike The Finished Product?
Unfortunately, we do not accept returns or exchanges on individual cabinets, cabinet parts, or entire cabinet orders. Please see our refund policy above for hardware, Rev-A-Shelf accessories, and sinks.
Do You Offer Financing?
Yes, through “Financeit” please call to discuss.
Warranty
Thank you for purchasing Pure Kitchens Inc. Pure Kitchens Inc. warrants all materials and workmanship in our cabinetry, to be free of defects, to the original purchaser at the initial site of installation. Pure Kitchens Inc.’ obligation is on defective components and those other components integrally associated with it. This warranty applies to residential applications. Warranty for rental use and commercial applications will differ as stated below.
A Limited warranty is provided for metal drawer glides and door hinges supplied in Pure Kitchens Inc., under normal use.
Our warranty A 5-year warranty is provided on the cabinet construction and 2 years on the cabinet doors, finishes and surface hardware (knobs & handles). Damage from normal wear and tear, misuse, abuse, negligence, improper storage, handling, cleaning, yellowing, fading, patina, staining, excessive heat, water penetration or force majeure, are the responsibility of the purchaser.
A one year warranty is provided for cabinetry and all associated parts provided for commercial and rental use.
All goods must be inspected upon receipt. Freight damage is the receiver’s responsibility and must be noted on the carrier’s bill of lading. Warranty claims for damaged goods must be made within 10 days of receipt of item and prior to installation.
If our product is found to be defective, the defective part will be repaired or replaced free of charge, at the discretion of an authorized Pure Kitchens Inc. representative. Warranty applies to the repair or replacement of the defective product supplied by Pure Kitchens Inc., and does not cover expenses incurred in the shipment, removal or installation of the product or auxiliary parts and materials such as, but not limited to, appliances flooring, countertops, sinks, plumbing fixtures, etc.
This warranty becomes null and void if cabinets are altered in any way. Improper installation or alteration of supply only cabinets will not be covered by warranty.
Natural woods will vary in colour and characteristics. Warranty does not cover reasonable wood grain and colour variations nor products purchased without a finish. Colour changes in wood due to sunlight, household cleaners, smoke and other environmental conditions may be apparent over time, as these changes are customary for wood. These colour deviations are not eligible for warranty. Replacement or add on parts may not match the original cabinetry due to these changes, however over time should match more closely to original cabinetry.
Wood will continue to expand and contract with seasonal changes therefore hairline cracks at door joints and movement of wood panels are characteristic of wood cabinetry and are not eligible for warranty. There is no warranty coverage for warping, cracking or shrinking of doors resulting from inappropriate humidity levels (Relative Humidity of 40% – 50% should be maintained throughout the year).
A tolerance of 1/8” is acceptable in cabinet width. This allows for the different types of finished end material used in cabinet production. Adequate filler space must be allowed for when installing cabinets. A tolerance of 3/16” in door warping (corner to corner) will be considered to be acceptable and will not be grounds for replacement.
Replacement parts are subject to availability, and therefore warranty replacement parts may differ somewhat from the original parts. This includes door styles, finishes and other parts used in Pure Kitchens Inc.’ products.
Our warranty does not cover service calls to adjust moving components such as doors and drawers of the cabinets which may require adjustments from time to time and are typically caused by movement of the home and with extended use. These adjustments are part of the typical homeowner maintenance.
Warranty coverage does not come into effect until all products and services are paid for in full.
Thank you once again for purchasing Pure Kitchens Inc.